Two months on, and Hobart’s new Service website is a resounding success!

by Jelly Bean Creative - 10/03/2010

"Two months since Hobart announced the launch of its new Service website and over 500 customers have become registered users, with 66 signing up in the first week! "

With a section dedicated to Parts, the new website offers Hobart’s customers a range of useful tools to ensure they receive the best service possible.

Hobart’s highly efficient and technically automated parts distribution centre, housing over £7m worth of inventory, is now supported by a comprehensive online Parts section. The new website offers customers the ability to quickly and conveniently identify parts for their machine, while accessing all the necessary information including downloadable PDFs of the latest price lists and parts and operation manuals. And with 99% of parts shipped everyday customers can rest assured that their machine will be up and running in no time.

How has it helped?

•        Speed of order processing is 30% quicker
•        Achieved first time supply rate for parts orders has increased by 20%
•        Returns have decreased by 25%

Julian Fisher, Direct Spares Manager, Hobart UK is delighted with the new system and says the next stage is to give customers the ability to order online. “Due to the amount and accuracy of information available, at all times, to all our customers, we now provide a faster, more efficient parts ordering service. In addition, our customers have direct access to trained technical staff to process their requests seven days a week; the Hobart spares division is streets ahead of the market.”
A long-standing customer adds, “We have used Hobart as a spare parts provider for 10 years. This new addition to the website enhances the service it provides and means that we can offer a better service to our customers too, saving time”
Hobart Service is an integral part of the company’s commitment to its customers, and the new online parts section is an extension of this. Its pride in the quality of its machines extends to unparalleled after-sales support, including:

•        Servicing any make of equipment for the duration of its lifetime
•        The unique availability of technical staff to customers, seven days a week
•        The ability to process parts orders up to 16:00hrs for a next day delivery (later than any other manufacturer of parts)
•        Parts availability on every machine in the extensive Hobart range

The new Service website clearly demonstrates the depth and breadth of Hobart’s Service offer, with videos and case studies to clearly inform users of the comprehensive benefits that its Service provides. Customers can now also take advantage of an array of additional features, including accessible 24/7 online call logging.
For support beyond the call, visit www.hobartservice.co.uk or call 0844 888 7777

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Press Office Contact Details
Elke Dawkins, Jellybean Creative Solutions
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Tel: 01372 227950 | Fax: 01372 383359 | Email: elke@jellybeancreative.co.uk

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